Shipping & delivery

We aim to get our products out to our customers as quickly as we can, but delays in shipping is experienced currently across Australia due to Covid-19. Thank you for your understanding. 

Dear Eve Lingerie proudly uses Australia Post.

Domestic orders

Dear Eve Lingerie is currently only shipping domestically within Australia.

Orders are delivered between Monday and Friday - 9am and 5pm. Deliveries are not made on weekends, therefore if orders are placed on weekends they will be processed in 48 hours.

During sale periods and seasonal offer periods, dispatch of orders and in turn delivery time may be delayed due to high volumes. Dear Eve Lingerie aims to process all orders in a timely manner, but we ask for your patience in order processing.

Dear Eve Lingerie offers free express shipping on orders over $99. Orders under $99 will incur a $8 fee for standard shipping, or $14 if express shipping is selected.

Full tracking is available on all orders.   

All orders are shipped via Registered Australia Post.

  • Signature confirmation can be removed if not at home often. Simply let, Dear Eve Lingerie, know prior to purchase. Shoppers opting for ‘no signature on delivery’, please ensure your letterbox is safe.

 Redirection of parcels:

  • Dear Eve Lingerie is not responsible for parcels that are redirected to a local post office for collection. 
  • Please ensure your delivery address is correct as Dear Eve Lingerie is not responsible for delivery to addresses that are written incorrectly. 

Delays in delivery: Due to Covid-19, delays are expected in certain areas of Australia.

Service

Delivery speed

Coverage

Express Shipping

Next business day delivery

Covers 80% of Australian business addresses, private addresses and Post Office Boxes.

 

Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

 

For an address outside the Express Post network, the fastest possible transport links will be used, but it may not be a next business day delivery. 

Standard Shipping

Delivery in 2 or more business days after posting

Covers all of Australia.

 

Same state:

Metro - up to 2 business days

Country - up to 5 business days

 

Interstate:

Metro - up to 3-6 business days, depending on lodgement and destination points

Country - Please ask at your local Post Office

  • Delivery dates/times are best estimates only. 
  • Dear Eve Lingerie is not liable for any loss, damage or unavoidable delay in delivery. For example delays due to public holidays, strikes or union action, weather and any other unforeseen circumstances.