Returns & Exchanges
If you’re looking to return or exchange your order for whatever reason, we're here to help! You can contact us at firstname.lastname@example.org and we usually respond very quickly.
Dear Eve Lingerie offers returns, exchanges and store credits within 30 days of purchase for full priced items. You can return your product for store credit, a different product, or a refund to the original payment method. Returned items must be unworn, unwashed and re-sellable items with original tags still attached.
Sale items can be exchanged or store credited within 30 days of purchase. There are no refunds on Sale items. Returned items must be unworn, unwashed and re-sellable items with original tags still attached.
- Sale items cannot be refunded unless item is deemed to be faulty.
- Dear Eve Lingerie does not accept refunds for full price items when they are on sale.
- Sale and discounted items or items included in a flash sale or online promotion are valid for a store credit.
The following CANNOT be refunded:
- Hosiery – if packaging has been opened.
- Briefs, bodysuits and swimsuits that have been tried on in direct skin contact.
- Incomplete, damaged, worn, altered and washed items.
Sending returned goods:
- Please email email@example.com regarding any returns before sending the items back to us.
- Please quote your order number when returning your items.
- Dear Eve Lingerie does not accept responsibility for items lost in transit.
- Returned goods are sent with a trackable and registered delivery service at the cost of the customer.
- When customers return items they must be in their original condition - unworn, unwashed, not damaged and with all original tags attached.
- The address to send your returned goods is:
Dear Eve Lingerie Returns
PO Box 1186
Surrey Hills North LPO, VIC 3127.
**Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping & delivery
Dear Eve Lingerie is currently shipping to Australia, New Zealand and United States only.
Dear Eve Lingerie proudly uses Australia Post and Sendle.
Orders are processed between Monday and Friday - 9am and 5pm. Deliveries are not made on weekends, therefore if orders are placed on weekends they will be processed in 48 hours.
Dear Eve Lingerie offers free express shipping on orders over $150 within Australia and free standard shipping to NZ and USA for orders over $150. Orders under $150 will incur a $10 fee for standard shipping, or $15 if express shipping is selected for deliveries within Australia. International Shipping rates for Express Parcels are $25 for deliveries to New Zealand, and $28 for deliveries to United States.
Orders are shipped via Registered Australia Post for Express Parcels, and Sendle for standard parcels.
- Signature confirmation can be removed if not at home often. Simply let, Dear Eve Lingerie, know prior to purchase. Shoppers opting for ‘no signature on delivery’, please ensure your letterbox is safe.
Redirection of parcels:
- Dear Eve Lingerie is not responsible for parcels that are redirected to a local post office for collection.
- Please ensure your delivery address is correct as Dear Eve Lingerie is not responsible for delivery to addresses that are written incorrectly.
Lingerie for a Cause: Aiding PANDA in Supporting Maternal Wellbeing
We proudly support Perinatal Anxiety and Depression Australia (PANDA). A portion of our profits goes towards helping new mothers navigate mental health challenges. With every purchase, you're not just choosing quality lingerie; you're also supporting a vital cause.
Ethical Sourcing and Quality Assurance
We are committed to ethical sourcing of materials and sustainable production practices. Our materials hail from Europe, Korea, China, and Taiwan, with manufacturing across various Asian countries. Rest assured, our lingerie is not just luxurious but also responsibly made.
Helping Petites Feel Cherished and Beautiful
Our mission is to make every petite woman feel cherished and beautiful, offering lingerie that celebrates and flatters your unique silhouette.